Screen Burn in.

Question

So I just bought this headset 4 days ago, when I was playing golf+ the other night it crashed my headset so I shut it down. Next day I come home from work to that USB update mode burnt in my left lens. I also can’t even get into the support page, it says my account isn’t associated with any device which isn’t true but also when I put in my serial number in it says it couldn’t find the device. Can someone please help me if I’m doing something wrong?!

Choleni · Accepted Answer

Hi MrBananas24​ 🙂probably you are not doing anything wrong.Sometimes it takes some time until new activated devices appear on the support page.But you should be able to see your Quest on this page when you tap on devices on the left bar.https://secure.oculus.com/my/profile/To get in touch with support via email, chat or whatsapp go here.Get support | Meta Store

MetaStoreHelp · Answer

Hello there!

We came across your post, we know this is not the Metaverse experience you are used to and we wanted to invite you to our private messages to lend you a hand figuring out what's going on with your device and what options are available to fix the situation.

You can send us a message by clicking on our profile picture or you can click in here.

We will be looking forward to hearing from you!

Screen Burn in.

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