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New Participant
July 11, 2026
Question

Second-hand Quest headset locked to a "Business Organization" login after factory reset

​Hello ,

​I recently purchased a used Meta Quest headset from a private third-party seller. The seller mentioned they previously used it for work and no longer needed it.

​Before setting it up for my personal use, I performed a full factory reset. However, during the initial startup and account setup screen, the headset forces me to a screen that says "Log in with business organization" (work.meta.com/device). It will not allow me to bypass this screen or log in using my personal Meta Horizon account.

​It appears the headset is still enrolled in an enterprise Meta Quest for Business MDM (Mobile Device Management) system by the previous owner's employer.

​Could you please check the status of this device and let me know how I can move forward to get this unlinked so it can be used as a personal consumer device?

1 reply

steve40
Honored Contributor
July 11, 2026

Send the headset back and demand a refund. Only the organization can unenroll the headset. Meta can't fix that, and there's no official support here anyway.