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New Participant
December 22, 2025
Question

Sent Controllers with Headset By Mistake

I recently had to send in my Quest 3 for an OOW replacement.  I thought the controllers had to be sent in as well, so I included them.  The replacement headset arrived today and, of course, no controllers were included.  How can I retrieve my controllers?  Any help appreciated.

1 reply

Choleni
Honored Contributor
December 23, 2025

Hi swendlโ€‹ ๐Ÿ™‚

Uhh, that's bad. 

You have to speak with support and see how they can help.

You can contact them via email, chat or WhatsApp HERE

or by sending a PM MetaStoreHelpโ€‹ here in the forum.

Click on their name, then click the "message" button.

Good luck!๐Ÿคž