Set up troubleshooting

Is it still in warranty? if it is try getting a new unit.
No? try contacting a support agent. it should be easy to find where it is on the meta website.

Hi there,

Thanks for posting into our forum. We see you're having some problems with the device you bought in December being stuck on on the USB update screen and also won't turn off, and we'd like to try and help you out! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thanks!