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AceCook1912
New Participant
Nov 6, 2026 4:37 AM UTC
Question

Soo like i need help with my sons account! Im definitely new To this!!

So like I’m new to this whole new meta 3S . An my son kept refunding the games a buying more . So it like stopped him from using the money he has left on his account to download apps! An it’s asking to file an appeal on his account yet I don’t see any notifications or anything like that or links to try to file the appeal and I really need help trying to figure this out cause I don’t know what I’m doing. Is there anyone out here that can help me please desperate mother!!! lol it also never sent me a email like it said to file the appeal trust me I looked in all my folders on my email as well !!

3 replies

steve40
steve40
Honored Contributor
Nov 6, 2026 5:34 AM UTC

Abusing the refund option will result in being banned from making further purchases. It’s the rules.

Meta Quest/Rift Content Refund Policy | Meta Quest | Meta (en-AU)

    Maccyb123
    Maccyb123
    Expert Contributor
    Nov 6, 2026 9:26 AM UTC

    Constant refunding as ​@steve40 says can result in a permanent or long term ban as it's considered abuse of the system. You can do the purchases as his mum instead and you'll have more control over the situation. Best thing for your son to do, is go to the Horizon app and read all the reviews of games he might be interested in. Then he's less likely to want so many refunds. 

    Maccyb
    Choleni
    Choleni
    Honored Contributor
    Nov 6, 2026 9:36 AM UTC

    ​@AceCook1912 

    Contact Meta support HERE

    Scroll down and click on “orders and returns”, type file appeal in the box and wait for the AI reply, then scroll down and click on “No, this did not resolve my issue”, next select Quest in the product box.

    You should now get the option to contact Meta support via email, chat or WhatsApp.

     

    And you should tell your son that the refund feature is not supposed for trying all games in the store.

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