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cjmckay7
New Participant
August 7, 2025
Question

Stuck in USB Update Mode

After updating my Quest 3 I received a message on my headset that said something like "This device is not trusted"

Now my Quest 3 is stuck on the USB Update Mode menu (the menu you access when pressing power and volume down at the same time)

Does anyone have any work arounds? I'm outside of warranty and customer support apparently can't replace or re-flash my device.

I cannot do Factory Reset, Boot Device, or Sideload Update because it'll just flash the meta logo for a second and immediately return me back to the USB Update Mode.

Anyone have any workarounds?

      4 replies

      Dogday17Second
      New Participant
      August 7, 2025

      ı dont know if it will work but try to get like a quest 3 update file on a usb and plug it into the quest 3 and see if anything happens ill try to find one

      Dogday17Second
      New Participant
      August 7, 2025

      Maybe Try this? https://www.meta.com/help/quest/software_update/?view=prepare

      ntfw
      New Participant
      August 21, 2025

      Nope^ 
      I have the same problem, no matter what option (except power off) it just sends you right back to USB Update Mode

      Ideosynkrat
      New Participant
      August 22, 2025

      (No natural speaker, sorry for that)

      Same here with a Quest 2 (I know other device but the symptoms are precisely the same). The device switched to boot slot b after showing some red warning about untrusted firmware. (you can check the boot slot in the device info (the only menu item still working).

      It seems like the update was not counted as successful, so the device decided to boot from fallback b which doesn't seem to work/exist? Problem is that you can't switch back to the primary boot image without an unlocked boot loader. I fear this situation would be only solvable unlocking the device for which you need the unlock code which is unlikely to get from meta. 

      If for any circuumstances your bootloader is unlocked you can set the device back to a which might make the device functioning again or at least might allow to come to a state where adb/sideload is working to reflash the firmware.

      Notably fastboot reports that it should be possible to switch the slot but fails on try with some sort of access denied.

      I already tried to write the support attaching full technical reports and logs but got only a text snippet about rebooting the device. This is frustrating as there are at least good chances to unbrick the device by just switching the boot mode. If anybody knows another way I'd really appreciate that.

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