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jumpylion2026
New Participant
April 28, 2026
Question

Stuck on black screen after the splash screen

My son was having issues getting his quest 3 to come on. It would sit on a black screen after the splash screen. I tried to reboot it several times and it did it every time. I then tried to perform a factory reset but when I restart the headset, the problem continues. I tried to use the update tool as well but it wouldn't connect to my computer, I believe because it is not the original USB-C cord.

    2 replies

    steve40
    steve40
    Honored Contributor
    April 28, 2026

    Any USB 2 or 3 data cable (not just charge cable) should do.

      Choleni
      Choleni
      Honored Contributor
      April 28, 2026

      Hi jumpylion.2026​ 🙂

      jumpylion.2026 wrote:

      It would sit on a black screen after the splash screen.

      Does your son play games that makes him sweat a lot - like Gorilla tag, Beat Saber and so on?

      If so, the black screen might be caused by sweat finding its way into the headset.

      Maybe use a hairdryer as shown in the video - carefully, no heat.

       

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