Stuck on finding position, black background

9 replies
356 views

The quest was working fine earlier today, but now cannot track and the controllers are stuck trying to update. I hear people talk about cleaning, but I am unable to do that.

Any advice? Save up for a new one?

-slog

solved

MetaStoreHelp

Community Manager

Hi there Slog,

We came across your post and would love to lend a hand, so that we can get the specific details on what's going please send us a private message.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Thanks for getting in touch Slog!

Just so we know where to start off with troubleshooting, we would appreciate you letting us know what steps you have already attempted so far.

Also could you let us know if anything changed with your setup from the last time it was working?

Looking forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

O

OlSlogAuthor

Participant

I've tried power cycling the unit, wiping the sensors and the lenses, and moving to different parts of the apartment. I stopped shy of a factory reset since that seems to brick some devices.

Nothing changed BUT I did put them on in low light today and they acted odd till I turned them off, then left them off till tonight.

steve40

Honored Contributor

Did you have automatic update enabled? There was a v83 software update recently, so your headset may have been updating itself. I had to use hand tracking to select my profile, and my screen went black for over 5 minutes before everything started working and the controllers updated themselves.

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OlSlogAuthor

Participant

Maybe, but that isn't what's happening.

It stays black and simply writes white on black: Finding Position yada yada... It's a black screen otherwise, except when it flashes full color again, but nothing can be interacted with.
There is a window open telling me that it fails at updating the system, which is likely due to the odd camera behaviours.
it occcassionally rarely will appear to work properly, but i was too slow and missed grabbingg whilest affordale

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OlSlogAuthor

Participant

SOLUTION:

BUY ANOTHER QUEST

The reason I am salty is because Meta KNOWS THIS HAPPENS, and they refuse to fix it. They could care cause your loss is their gain. Simple math. Don't pay to repair AND a new sale? Sign me up, please!