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Zorky2C
New Participant
October 4, 2025
Solved

Stuck with no UI, blue avatar, Settings isn't responding

TLDR:

I'm stuck in passthrough or virtual home, with no menu to interact with. At startup, I sometimes see a popup saying "Settings isn't responding" (Close app/Wait). Virtual home is empty, it just has the mirror showing this blue avatar. When I power off the headset, it sometimes show the Headset Power options popup.

What I've tried

Turning off the headset.
Restarting the headset
Booting the headset in safe mode
Sideload the latest update available (v79) -> update successful but issue still persists.
Backup my games saves with ADB commands (tried to save sdcard/Android/Data to my PC but some folders have denied access)

What I can do

See passthrough
See virtual home (it's empty, it just loads the mirror with a blue avatar)
Hear sound of the menu toggling on and off
See my controller tracking overlay
See the hand tracking overlay
Hold the meta button to recenter (useless because there's no UI to recenter)
See my boundary
Take screenshots and it actually sync it with my phone app (that means OS is still working and is connected to Meta servers.)

Don't want to factory reset

I really want to avoid factory reset because my internet is VERY slow and downloading 500GB of games again will take weeks. Plus I'll be upset if I loose my games progress (it's not cloud saved).
I've seen people reporting similar issues and factory reset apparently isn't working.

Couldn't find a fix on forums, I am getting desperate. Thank you the people who will try to help. I'll keep this post updated.

 

Zorky2CAnswer
New Participant
October 4, 2025

Update: It is fixed now. I struggled with this issue for over a week, tried everything, posted here for help... and 5 minute after I publish on a forum, it fixed itself. 🙃

I have changed absolutely nothing, so if you're have the same issue, I don't even know what's the fix.

View in thread

12 replies

Zorky2CAuthorAnswer
New Participant
October 4, 2025

Update: It is fixed now. I struggled with this issue for over a week, tried everything, posted here for help... and 5 minute after I publish on a forum, it fixed itself. 🙃

I have changed absolutely nothing, so if you're have the same issue, I don't even know what's the fix.

    Choleni
    Choleni
    Honored Contributor
    October 4, 2025
    Zorky2C wrote:

    ... and 5 minute after I publish on a forum, it fixed itself. 🙃

    That's the magic of the forum😂😂

     

    I love when things fixing itself!

      steve40
      steve40
      Honored Contributor
      October 4, 2025

      my internet is VERY slow

      That's your problem right there 😁. I had a momentary hiccup on my home internet a while ago, and my Quest 3 acted like yours for a few minutes.

        Zorky2CAuthor
        New Participant
        October 6, 2025

        It could be the problem yes. Especially because my issue appeared kinda after an OS update.
        I updated my Quest 3 at home with my slow internet. Update applied successfully, no issues at all. The next day, I powered off my Quest 3 to transport it somewhere else, and when I turned it on... no menu and unusable.

          GrayJediMaster
          New Participant
          October 5, 2025

          I'm stuck where you were. Unfortunately, it's not fixing itself. My wifi is good (180/20) and I have tried starting apps from my phone and it tells me when your headset gets on wifi it will be ready.?? I can cast, and in my case the passthrough works. other than that everything you mentioned I also have, (including purple avatar). I have tried several restarts, connecting to my computer, (wants me to initiate the link from my 'invisible' menu) and SIri works but cannot change or start anything.

            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            October 5, 2025

            Hi there gray_Jedi_Master,

             

            We noticed your post and would love to lend a hand to get this resolved. From what you have said, this could potentially be an issue with your network.

             

            Luckily there is a great diagnostic tool which you can use to find potential issues with your network, it is the RouteThis Helps app. Once you run a scan it will give you a report and any fixes that you can apply.

             

            We hope this helps get you back up and running again, if not please don't hesitate to get in touch via private messages so we can look into this further.

             

            Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            Maccyb123
            Honored Contributor
            October 5, 2025

            Zorky2C Glad you got it fixed, but as steve_40 said, you should really get yourself some faster internet, preferably 5ghz high speed as recommended by Meta. It will be worth it in the end! 

              steve40
              steve40
              Honored Contributor
              October 5, 2025

              5Ghz is the wifi. It's the broadband internet speed that needs to be faster in this case. 50mbps or better is sufficient. 

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