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New Participant
January 25, 2026
Question

Support not available for new Meta Quest 3S

Bought a new Meta Quest 3S. All of a sudden it won't charge. I am trying to connect to support however I keep on getting a message that there is no support available for this product. 

2 replies

Choleni
Honored Contributor
January 25, 2026

Hi GlowingFlamingo2165​ 🙂

Maybe try blip charging, before claiming your warranty.

You might have to unplug/replug the charger every few seconds.... maybe for an hour.

Using a power strip with a switch  makes the process easier, you just have to switch off/on.

Read the first comment in the following thread..... it explains what and why it happens that the battery doesn't take any power.

https://www.reddit.com/r/OculusQuest/comments/1kslwtw/quest_3_dead_no_sign_of_life/

If this doesn't work reach out to support via email, chat or WhatsApp HERE

Good luck🤞

New Participant
January 26, 2026

I have the exact same problem with my brand new meta quest 3 (bought 1 month ago). I've been looking around and it seems like a dead battery problem. I will be asking for a replacement product