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New Participant
August 13, 2025
Question

Support please

Upon trying to get support  I have been almost entirely walled out. The meta website tells me I don’t have a device registered to my account (I have a quest 3). I tried visiting the support page on said quest 3 the same message appeared. how this happens is beyond me and a baffling failure on metas part. I entered the serial number and still nothing I guess my quest doesn’t exist. 

what started all this was I recently bought a quest 3 for the Batman game included and did not receive it if a real person could get in contact and help me sort this out it would be much appreciated. 
MetaStoreHelp​ 

ps the tag function is almost entirely broken this was like my 10th attempt and I somehow got lucky

2 replies

Choleni
Honored Contributor
August 14, 2025

Hi ButtBthicc​ 🙂

Sometimes it takes a while for your Quest to appear on that page after registration.

Look here how to redeem the game:

How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

If this doesn't work, contact support via email, chat, or whatsapp. They will help you get the game.

Get support | Meta Store

 

ButtBthicc wrote:

ps the tag function is almost entirely broken this was like my 10th attempt and I somehow got lucky

Yeah, unfortunately a lot of things seems broken in the new forum🙁

Honored Contributor
August 14, 2025

As Forrest Gump might say. The Forum is like a box of chocolates. You never know what your going to get! A bit like software updates😂😂😂

Maccyb