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PricklyTuna3396
New Participant
December 23, 2025
Question

Support unavailable

I purchased a headset last February from Best buy signed up with a email I set up specifically for meta and now I can't sign in to the account and when I put the sn in for my head set it tells me support unavailable for this device.

 

 

    1 reply

    Choleni
    Choleni
    Honored Contributor
    December 23, 2025

    Hi PricklyTuna3396​ 🙂

    You must put in the serial number from the box, not from the headset itself.

    If this also doesn't work, reach out to support directly via email, chat or WhatsApp HERE

    or by sending a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

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