Skip to main content
Smart136
New Participant
January 16, 2024
Question

The image is shaking on Quest 3

Over the past couple of days I have noticed that my quest 3 has started to experience some jitter. When I move from side to side, the menu and environment begin to twitch. When I move the controller the same thing happens. This happens both through the broadcast and in the quest itself. This has never happened before.

    24 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    January 16, 2024

    Hey there, Smart136! Jittering issues can really damper the VR experience; let's see what we can do to help you out.

    Please try doing a reboot of your VR headset with the steps bellow:

    • Make sure the power is fully off and the device is fully charged
    • Hold down the volume down and power buttons at the same time until you see a menu
    • On the menu select boot or reboot
    • Highlight boot or reboot (to scroll use the volume up and down buttons)
    • To select this option use the power button to do so
    • This will prompt your device to restart

    If the issue still persists, please let us know! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Smart136Author
      New Participant
      January 17, 2024

      I rebooted the device in the same way as you described, it did not help.
      Here's what I noticed: if you turn on the cameras instead of the environment in the helmet, the shaking almost completely stops. This also applies to augmented reality games. As soon as I turn on the environment, I notice a shaking every few seconds when moving.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        January 28, 2024

        Hey again, Smart136! We're going to ask you some questions so that we can get a better idea of how to assist you! 

         

        • Are you using PCVR or Standalone?
        • When did this start?
        • Did you do anything on the headset that you can remember right before this started? 
        • Is this happening in every game/app, or just the home environement in the headset?

        Thank you so much for your patience. We're looking forward to hearing from you!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Floptchy
        New Participant
        June 11, 2024

        Hey I know I am very late but I was wondering if you were able to fix this? I am having the exact same issue

        AliceinVRworld
        AliceinVRworld
        Honored Contributor
        June 11, 2024

        Hello there! Were you able to restart the headset or reset? 

        We are all mad here.
        Floptchy
        New Participant
        June 12, 2024

        I did a factory reset, Restart, Clear boundry, pretty much everything can be done, This was also instructed by customer support and it seems like this is a hardware issue because they were asking for my address to ship me a new one so I just contacted amazon for a refund and hopefully they accept my refund because meta doesn't support warrenty where I live sadly

          JerryActrix
          New Participant
          October 10, 2024

          Had mine 10 days.  Line across the bottom of the right screen and it the image shakes just on that eye. Hard reset does nothing.  I bought this as a gift while away for work.  Meta tells me that I have to take it back to the country I bought it from.   $1500 plane ticket vs buying another one.  Ugh.  Quality issues that the customer is now shouldering

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          October 10, 2024

          Hey there JerryActrix, thank you for reaching out to us. We'd love to look into this for you. 

           

          To allow us to collect some additional information, could you kindly send us a private message? To do so, please click the following link or go to our profile page. 

           

          We look forward to hearing from you soon!

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          reivend
          New Participant
          December 16, 2024

          Вітаю Друже, спробуй поставити Virtual Desktop, це платна програма, але вона мені пофіксила проблему

          ImXL
          Up and Coming
          February 9, 2025

          Same issue. The UI window shakes/jitters and refuse to stay still. Although it doesn't move much it's really annoying and makes 2D apps unusable. I don't notice this in game; it's just the 2D windows. I experienced this on two Quest 3 headsets so it's a software issue.

          Terms & ConditionsAccessibility statement