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user282392514133195
New Participant
July 27, 2022
Question

Tracking lost error

My oculus quest 2 has been acting a bit weird and by weird I mean there is a glitch where when ever I go to play a game or turn on my oculus it says Tracking Lost I’ve cleaned the lenses, changed the lighting and nothing. If somebody knows how to fix this one please tell me.

    28 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 27, 2022

    Hiya! 

     

    We understand you're currently experiencing issues with your headset's tracking. Well let the good ol' doctor take a look this. Also give yourself a pat on the back for the steps you worked out. This really helps us narrow down what our next options our!

     

    1.  Start with restarting your Quest 2 headset. This process will require you to turn off your headset completely.
    2. When you receive the 'Tracking Lost' message, you actually have the option of disabling the Guardian. What you can do is reset your Guardian, so you will be able to start tracking without any errors.
    3. Some of our gamers have reported they have experienced tracking issues when they wake up their headset from standby mode. Try turning on your headset without standby mode and see if this step makes a difference.
    4. If these steps don't work out then let us work on performing a Factory Reset on your Meta Quest 2. Before you proceed with this process we advise for you to make sure 'Oculus Cloud Backup' is enabled on your device. You can verify this through this link here: store.facebook.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/.
      • Once you have this feature enabled you can proceed with the factory reset process. This link here will walk you through how to factory reset your device properly. Follow this link here. 

    If you're still experiencing tracking issues, then please feel free to update us. We will make sure to get you taken care of. 

     

    We hope to hear back from you soon! 

     

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    monkeyman3751
    Participant
    June 12, 2023

    If you get a tracking lost message it means your head set is dead and must be replaced.  This has happened 2 times in 2 months.  Both with brand new head sets, and both times it meant the head set became completely inoperable.  Because without tracking you can’t do any of the fixes, and it’s a hardware problem not software so factory reset does nothing.  Because it’s a hardware failure you must replace the entire system.

    BoopSnooty
    New Participant
    June 12, 2023

    I have performed a factory reset along with these other steps. None of them have worked and I continue to experience tracking issues.

      monkeyman3751
      Participant
      June 12, 2023

      That’s because tracking issues are a hardware failure.  You must replace the entire system.  I have had to do it two times now.  Lucky for me it’s been within 30day return window.  

      monkeyman3751
      Participant
      June 12, 2023

      Unfortunately if you get tracking lost message it means your head set is dead.  This has happened 2 times to 2 different head sets.  Bit times I had to replace them.  Luckily it was within 30 days of purchase.  But based on everything I have seen . Tracking lost means no functioning, and must be replaced.

        BoopSnooty
        New Participant
        June 12, 2023

        I eventually got it to work again, it’s just a bit touchy. Kind of really sucks though 😕

        PinkMinow234
        New Participant
        July 28, 2023

        Howwww???

        Duckyguy89
        New Participant
        August 20, 2023

        I know how to reset my boundary but my controllers aren’t working I ahve factory reset and it’s still the same

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        August 20, 2023

        Hi there, Duckyguy89. Thanks so much for reaching back out and providing us with that information. We would like to get some personal information for the account that we don't necessarily want to be viewed publicly, so can you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Duckyguy89
        New Participant
        August 20, 2023

        I am gonna get the lenses clean to see if just in case dirt gon in I think I dropped it at like 2feet something but yeah

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        August 20, 2023

        Hi there, Duckyguy89. Thanks for your reply and letting us know your plans, however, if you do need further assistance, please let us know via private message so we can get a better look at this for you. We will be patiently waiting for your response back if anything!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        JeebiNeebi
        New Participant
        March 21, 2024

        Yeah I found something out, if you beat the **** out of your headset without breaking it (palm slapping it a good few times) it seems to work again. Now just for how long.

          TheRealBeakerboy
          New Participant
          June 30, 2024

          > palm slapping it a good few times

          Percussive Maintenance.

          jago2598
          New Participant
          November 4, 2024

          1) Delete guardian history. Diagnose by turning it off. (how to do that via adb seeing as the option has been removed) Total factory reset shouldn't be needed...

          2) Watch out for reflective surfaces, wind moving trees etc

          3) Try 50/60hz instead of auto

          4) Get hair out of the lenses. Clean the camera lenses. 

           

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