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Devillady85
New Participant
January 9, 2026
Question

Trouble setting up childs account

Since Christmas I have been trying to set up an account for a 10 year old I have tried through the family centre on the app and also via a Web browser all I keep getting is something whent wrong try again later when it attempts to verify me via my bank card what can I do to rectify this problem?

      4 replies

      Choleni
      Choleni
      Honored Contributor
      January 9, 2026

      Hi Devillady85​ 🙂

      Have you already added the credit card to your account?

      Normally, it'll use this card - charging and refunding 99 cents, which takes a few days. After the verification of your card the "something went wrong" message should go away.

      If it still doesn't work, contact support via email, chat or WhatsApp HERE

       

        steve40
        steve40
        Honored Contributor
        January 10, 2026

        Yeah, I got that too. I tried again about 3 days later and still got the error. Then I forgot about it for about a week, and after I checked again, the child account was all set up and working.

        Beateprate
        New Participant
        March 5, 2026

        I've tried on four different devices, and it doesn't work for me either. Everything is setup on my account, but it won't let me add my child. 

        steve40
        steve40
        Honored Contributor
        March 5, 2026

        Usually, it uses the existing credit card (if you have already added one) and charges 99 cents to it. It takes about 5-7 days to verify the card and, in the meantime, you will simply get a vague "something went wrong" message when trying to add the profile until the bank has cleared and refunded the 99 cents.

        Confirm that you're a parent or guardian for a child's Meta account | Quest help | Meta Store (en-gb)

        I kept getting errors when trying to add my daughter's profile via the headset or phone app. Finally, I used the option to send an invite by email and sent it to myself. I opened the emailed link on my PC and it launched the auth.meta.com website. I tried adding her profile through that page and it worked!

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