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New Participant
Nov 9, 2026 6:35 PM UTC
Question

troubled with accounts

 

Hello Meta Community,

I’m experiencing an unusual issue with Meta Horizon and would like to understand what’s causing it.

When searching for a specific username, my old friend’s profile still appears in the search results, the thing is he didnt even block me, showing its previous display name and profile picture.

However, when I click on the result, I receive the following error:

“This profile can’t be accessed. You may have blocked them, or they may have deactivated their account.”

I’ve also noticed that the same profile doesn’t appear when searching from other accounts.

I’d like to understand why Meta Horizon continues to display this profile in search results despite it being inaccessible.

Could this be related to cached search results, account deactivation, or an issue with Meta Horizon’s search system?

Has anyone experienced something similar or knows what might cause this behaviour?

Any help or technical explanation would be greatly appreciated.

Thank you!

    2 replies

    Maccyb123
    Expert Contributor
    Nov 9, 2026 10:13 PM UTC

    We cannot help with specific account issues as there are a number of reasons that this might happen unfortunately. If an account has been suspended but not banned, the username can continue to appear until the account is either banned permanently, in which case it will disappear, or will become accessible if the suspension is lifted. That's just one scenario, your friends might be something different. It's just an example. 

    As the issue is affecting your friend, not you directly, he will need to talk to Meta official support about this as the issue is with his account.

    Here's a link to various ways to contact Meta support directly. You could pass this on to him. Good luck and hope you get it fixed! 🤞

    https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=5599442656832658&g3=5947917498632978&et=none&sg=skip

     

     

    Maccyb
    Ytso.rikkAuthor
    New Participant
    Nov 10, 2026 5:51 PM UTC

    Oh ok bro thanks, he didnt block me or nothing but its just weird, hes an old friend and i dont really wanna lose him, i hope it gets unlocked