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AKozevnikovs
New Participant
September 4, 2025
Question

Unable to Access My Meta Oculus Account Due to Two-Factor Authentication Issue.

I am writing to request assistance with recovering my Meta Oculus account, as I am unable to log in due to a two-factor authentication (2FA) issue. The account is not linked to a Facebook profile; it is a standalone Meta account. And I have changed my phone to a new one, I no longer have access to the Authenticator App.

I have created a new Meta account to make post here, as I cannot access my original account. Please assist me in recovering my account or disabling the 2FA so I can regain access. I am happy to provide any further details or verification required.

      3 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 4, 2025

      Hey there A.Kozevnikovs!

       

      We came across your post and wanted to reach out and lend a helping hand!

       

      We would love to help you out - in order for us to look further into your account, please get in touch with us privately!
       

      In order to do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

       

      Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to hearing from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        khoward0713
        New Participant
        June 15, 2026

        I am having the same issue. Was anyone able to assist?

        Choleni
        Choleni
        Honored Contributor
        June 16, 2026

        Hi khoward0713​ 🙂

        You must contact Meta support, they can help you with your 2FA issue.

        You can do that via email, chat or WhatsApp HERE

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