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PiyushVR
New Participant
July 12, 2025
Question

Unable to add payment method

Hi All,

I'm trying to start my meta quest+ subscription, which requires payment method to be added to horizon account. I've tried adding multiple credit cards and a paypal account, but none of it is working with "error while adding your payment method". I believe quest cash doesn't work in my geography.

Could someone please suggest how can I payment details to start quest+ subscription? Thanks in advance!

    3 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 17, 2025

    Hey PiyushVR, 

     

    We just came across your post, and would love to point you in the right direction to get the support you need with this issue of adding a payment method. 

     

    This sounds like an case for our brilliant Support Team, who would love to look into this for you! 

     

    If you could please send us a DM, so that we can take a further look? As we will require some information we wouldn't want you to post in a public space.

     

    Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    sokitmo1
    New Participant
    July 17, 2025

    After doing some digging I think I found what’s causing the problem- my Facebook account has an ad restriction on it for some reason. This may be preventing me from adding a payment method. I’ve been trying to find a clear way of getting the restriction removed but Facebook doesn’t seem to have a live support system.

    steve40
    steve40
    Honored Contributor
    July 18, 2025

    What platform are you using to add your payment method? Maybe try a different platform eg. MetaHorizon app on mobile phone, Meta Accounts website, etc. Also, in the MetaHorizon mobile app and also on the Meta website you can unlink your Facebook account from your Meta account. Then only use your Meta account for logging in to your headset if Facebook is causing issues.

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