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Corncobbin69
New Participant
July 11, 2025
Question

Unable to Add Payment with Meta Quest 3s

Hi, I have tried the horizon app, on the settings of the meta quest 3s, on the website on my pc to add a payment method. Everytime is says "sorry payment can not be added". I have restarted apps, logged out and back in, got off the wifi then back on. Everything but nothing is working. Please help so I can use the device that I paid 300$ for.

 

 

  • Recently made a successful online purchase from a US merchant?
  • Check to see if the financial institution placed any restrictions
  • Try another network connection type
  • Try another network location
  • Try different combinations of the area/zip code
  • Restart the device
  • Try another device
  • Try another payment method

    3 replies

    PiyushVR
    New Participant
    July 12, 2025

    I'm facing the same. If you figure out a workaround to add a payment method, do update your post

    Choleni
    Choleni
    Honored Contributor
    July 12, 2025

    Corncobbin69​  and PiyushVR​ 

    you should contact support, so they can look into that.

    You can do that via email, chat or whatsapp here:

    Get support | Meta Store

    Until your problem is solved you can work around the problem by

    • creating another account,
    • adding a payment method to that account (surprisingly, on another account this works often without issues) 
    • and gifting games from the second account to your main account.

    This workaround has helped other users, but there is no guarantee it'll work for you too

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 17, 2025

    Hello Corncobbin69,

    Thank you for sharing your issues with completing payments on your account, we would love to assist and get your Meta Quest experience back on track!

    To enable us to gain account specific details, please open a ticket with our amazing team at Meta Store Support. 

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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