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HROTDGAR
New Participant
September 27, 2026
Solved

Unable to open a support ticket for Meta Quest 3S

  • September 27, 2026
  • 1 reply
  • 53 views

I have a Meta Quest 3S purchased legitimately on Amazon, and there is an issue with the left controller's analog stick.
I tried recalibrating it, but the process fails.
I tried contacting support...
The device shows up in the Horizon app, but the app cannot connect to support due to "technical issues".
I went directly to the Meta website and logged in with the same account I use for Horizon and Meta Quest (the only Meta account I own), but it doesn't show any devices linked to this account.
I followed the form and manually entered the codes for both the controller and the headset, but the website doesn't recognize the code (I even used a QR code scanner to make sure I didn't miscopy it).
I submitted feedback through the Horizon app requesting to be contacted by support, but I never received a reply.
It feels like the system is designed to prevent users from receiving support.

Best answer by Choleni

Hi HROTDGAR​ 🙂

I followed the form and manually entered the codes for both the controller and the headset, but the website doesn't recognize the code

You must type in the serial number from the box(it's different), not from the headset or controllers.

You can find that number also on the link below... in case, you don't have the box anymore.

https://www.meta.com/my/devices/

You can also contact Meta support via email, chat or WhatsApp HERE, it's a direct link, no serial number input needed.🙃

Open the link in an incognito window, otherwise the support options won't be displayed.

1 reply

Choleni
CholeniAnswer
Honored Contributor
September 27, 2026

Hi HROTDGAR​ 🙂

I followed the form and manually entered the codes for both the controller and the headset, but the website doesn't recognize the code

You must type in the serial number from the box(it's different), not from the headset or controllers.

You can find that number also on the link below... in case, you don't have the box anymore.

https://www.meta.com/my/devices/

You can also contact Meta support via email, chat or WhatsApp HERE, it's a direct link, no serial number input needed.🙃

Open the link in an incognito window, otherwise the support options won't be displayed.

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