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Jengalaw2025
New Participant
May 23, 2025
Question

Unable to set up child’s profile on meta quest 3 device

We just got a device for my son and I created my meta account and then a child account for 10-12. I go to horizon app and see my profile and try to add  his profile which is listed but we keep getting error-failed to add profile. Try again later. Very frustrating as we are following instructions in the email after setting up his account but nothing works. Please help

      3 replies

      Actionsslax
      New Participant
      May 24, 2025

      I am also having this issue. Did you get a solution? Extremely frustrating. I have reset the device numerous times and it’s still the same!

      Jengalaw2025Author
      New Participant
      May 24, 2025

      I did the factory reset but before I logged on to the device I set up my account and child account again. Then I added the child’s profile to the device first and it worked. I then added my profile. 

      saltthesnail248
      New Participant
      June 14, 2025

      That did work for me except that now I can’t share my horizon plus games with him because I’m not the device owner, he is. This is super frustrating and I’m gonna have a pissed off kid when I have to return this thing because I can’t use parental settings.

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