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coffeecat350
New Participant
August 12, 2025
Question

Unable to set up parental supervision

Hey, so, I'm under 18 and I can't set up parental supervision due to my account not being eligible or a technical error, I've tried so many ways to get it to work but it keep giving me the same error no matter what my parents try, they can't supervise. Are there any fixes? 

7 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
August 12, 2025

Hello there, thank you for posting on our forums!

 

We saw you were wondering about setting up parental supervision for your Meta account. First of all, please ensure you have a child account and not an adult account, as only child accounts can be supervised. If you do not have a child account, please follow the steps linked here to see how to change a regular account to a child account. 

 

Once you have done that, you can then follow the helpful steps outlined in this link to find how to manage a child account, once it has been created. 

 

We hope these steps have helped and you are able to explore the full expanse of the Metaverse, if you are are still having issues however please don't hesitate to get in touch with us on private chat, so we can get some more information from you and help with your specific issue. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
coffeecat350Author
New Participant
August 12, 2025

The issue is that it is a teen account and I'm able to pay for things like horizon+ without a parent but it used to be an adult account. And whenever I try getting it supervised, I can't because it's either ineligible or there's an error. My issue is that it won't let me and my mom and I can't troubleshoot it. 

MetaStoreHelp
MetaStoreHelp
Community Manager
August 12, 2025

Thanks for getting back to us, coffeecat350!

We'd love to help you resolve this but we'll need to gather some information about your accounts in order to do so. For your own privacy, please send us a Private Message by clicking on the button on our profile. One of our agents will then assist you further and get things sorted, ASAP!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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