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Jaymancurly02
New Participant
November 29, 2025
Question

Unknown Passcode, prompted for the first time after about a month of use.

Our headset prompted us for a pin and we have no clue what it is.

Any way to fix this? The headset is grayed out in the Meta APP and unable to reset it that way, its like the Meta Quest 3s dropped off the network. 

I think this is horrible the only way to have the headset function is a factory reset, why is there no way to reset this? What are the work arounds other than disabling it from the settings (if possible) after a system reset? 

Meta Quest 3s. 

      1 reply

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      November 29, 2025

      Hello there, thank you for your post. 

       

      We understand you are unable to access your account, due to an unknown pin stopping you from entering your account after not using it for a little bit. This code should be in your emails, please double check your inbox and spam folders. If you are unable to find this code however, please follow the steps below to contact us privately and we will get you the best support possible to help you get back into your account. 

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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