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minty2
minty2
New Participant
November 27, 2025
Question

update breaks quest 3 tracking

my quest 3 had good tracking before i updated it on Tuesday (nov-25)

now i have a buggy device that cannot track even when i have my room light on.
my warranty is expired and i have tried everything the support bot has given me and, when making a support ticket there is no option under headset regarding tracking.

I am all for tips or tricks that i can do, and if someone can find a way to rollback to a previous update that doesn't require me to use the setting menu in the headset im all ears.

    9 replies

    Maccyb123
    Honored Contributor
    November 27, 2025

    That's not good. Is it tracking in general or just hand, controller or head? I assume you got v83.1034?  Did both your controllers update after the headset? I could be wrong but I don't think you can roll back to V81. Maybe there was an interrupted update. It can cause wierd things to happen. I assume you tried rebooting and then factory reset. If so connect to the pc and find Meta software update tool, sorry, don't have the link handy but it's easy to find. That will repair the update and usually solves problems like this. Good luck and let's know how you get on! 🤞🤞

    Maccyb
      minty2
      minty2Author
      New Participant
      November 27, 2025

      i have tried everything you have suggested and nothing still works

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 27, 2025

        Hey there,

         

        We saw your post and wanted to lend a hand!

         

        Experiencing issues with the tracking not working as intended can be far from ideal, especially when you've just got home after a long day and all you want to do is to sit back and relax while enjoying some of your favorite games! We would love to provide you with the assistance needed and to do this we will leave a few troubleshooting steps we would like you to attempt below. Please follow the below steps as we would greatly appreciated:

         

        1. Make sure the tracking is turned on:

        • By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.
        • Click on Quick Settings (clock) in the universal menu.
        • Select Settings.
        • Select Movement Tracking.
        • Locate Headset Tracking.
        • Make sure Headset Tracking is enabled.
        • Clear your boundary history.

         

        2. Clear your boundary history:

        • Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.
        • Press the Oculus/Meta logo on your right controller.
        • Click on Quick Settings (clock) in the universal menu.
        • Select Settings.
        • Select Environment setup.
        • Select Boundary.
        • Locate 'Clear boundary history' and click Clear.
        • Redraw your Guardian boundaries by selecting 'Create new boundary' from the Boundary settings menu.

         

        If the above steps don't solve the issue please don't hesitate to get in touch with us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

         

        Next, click "Send a Message" to privately message us!

         

        Please remember, you must be signed into the community first to send us a private message.
         

        We hope to hear from you soon!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          kf0916
          Up and Coming
          December 13, 2025

          Do all the steps many times, and my headset keeps lost tracking ramdomly, sometimes it happens even a look up when I sit on coach watching yt shorts.

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          December 13, 2025

          Hey there kf0916!

           

          We hear that you're having issues with the tracking on your Quest headset, that's not ideal, we'd like to have a look into this with you together so that you can get back to enjoying the virtual world,

           

          Please send us a private message by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

          Thank you and we hope to hear from you soon!

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          December 14, 2025

          Hey! kf0916, 

          We're in this together, we'd like to help as much as we can, please get in touch with us via private messages so that we can look at alternative steps! 

           

          • Please send us a private message by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. 
          • Next, click "Send a Message" to privately message us! 
          • Please remember, you must be signed into the community first to send us a private message

          Once you've gotten in touch, we'll exhaust all troubleshooting options before looking into replacements. Thank you! 

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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