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New Participant
July 29, 2025
Question

Urgent Recovery - Instagram Account @ictrules

Dear Meta Security Team,

My name is Adnan Khalil Khalil Hashim, and I am the rightful owner of the Instagram account ictrules​.

Despite having two-factor authentication enabled and the account linked to my active and secure Facebook profile, my account has been hacked and the email and phone number associated with it have been changed by the attacker.

Here are the specific facts:

I am still receiving the two-factor authentication code via SMS to my original phone number: REDACTED FOR ONLINE SAFETY

I also have access to my authenticator app and can enter the 2FA code successfully.

However, after entering the 2FA code, I am redirected to a verification screen asking me to confirm access to a phone number and email address that are not mine, likely set by the attacker.

I can no longer reset my password or access the account via trusted methods.

The account was previously registered with my email: REDACTED FOR ONLINE SAFETY

I believe this takeover may have happened via session hijacking or phishing.

To help clarify the situation, I have attached several screenshots that visually explain the issue in detail.

If you require any identity verification documents or further proof of ownership, please let me know and I will immediately provide them.

Please treat this as an urgent security matter. I am the legitimate owner of the account and respectfully ask that you assist me in regaining access to it.

Approximate date of last successful login: July 27, 2025

Thank you very much for your time and support.

Sincerely,
Adnan 
[Phone: +]
[Email:]

    This topic has been closed for replies.

    1 reply

    Moderator
    July 29, 2025

     

    Hi, we’re sorry to hear you are having issues with your Instagram account, however as community managers we aren’t able to assist you with this directly. We can help with Quest related issues but unfortunately we lack the ability to assist with Instagram account issues. For disabled or banned accounts the best place to get help is here: https://help.instagram.com/366993040048856/?helpref=search&query=disabled%20account&search_session_id=b048084d10f1746e9bec700f5e214035&sr=0

     

    For hacked accounts:

    https://help.instagram.com/368191326593075/?helpref=hc_fnav

     

    We will be closing this thread now since there’s nothing else we can do to help. 

     

    Thanks,