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surej.dll
surej.dll
New Participant
Nov 9, 2026 2:37 PM UTC
Question

Urgent: Unable to Recover Meta Acccount Lost Acces to 2FA

Hello, I urgently need help recovering my Meta account.

I no longer have access to my old phone number or authenticator app. I still have access to my registered email address and Google account, as well as my original order number and proof of purchase.

My Quest 2 is broken, so I cannot use it anymore. The support page does not offer me a contact option because Quest 2 support is no longer available.

I only want to recover my existing account and reset 2FA.

Could someone from Meta Support please help me?

8 replies

Choleni
Choleni
Honored Contributor
Nov 9, 2026 5:52 PM UTC

Hi ​@surej.dll 🙂

Here is no Meta support, only users.

If you still have the order number, you can try contact Meta support this way:

Go HERE

Scroll down and click on “accounts, logins and passwords”, then select “Quest devices” and confirm, type “2 FA issue” in the box and wait for the AI reply, next scroll down and click on “No, this did not resolve my issue”, then on “verify with another method”…. now you - hopefully - get the email, chat or WhatsApp options to contact support.

surej.dll
surej.dllAuthor
New Participant
Nov 9, 2026 6:31 PM UTC

Hey, so I did everything you told me to do. However, when I click on "Verify with another method," I'm asked to provide my serial number or order number. When I enter the information, it says that nothing was found. This is because the Meta Quest 2 is no longer supported by the support system, which is exactly the issue I've been trying to explain. ​@Choleni 

Choleni
Choleni
Honored Contributor
Nov 9, 2026 9:48 PM UTC

​@surej.dll I know that it’s no longer supported. People still can get through to support - as long as a Quest is associated to their account.

I guess, you have created a new account, so you can post here and that account has no device on it.

I hoped, you could get trough with your order number… I was wrong, sadly.☹️

If your Quest wasn’t broken, you could factory reset it and set it up with your new account… just to get through to support to fix your 2FA issue, which only takes a few minutes. Support does that all the time.

I have no idea, how to help you. Direct support links to the email, chat or WhatsApp options are no longer working, otherwise I would give you that link.

 

You can try this link, it’s from one of my support tickets… but I don’t believe it’ll work.

support@store.metamail.com

 

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