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Rando432
New Participant
July 12, 2025
Question

Verify wallet

My wallet restricted me out of no where and not it’s trying to have me verify it’s me but I can’t find anywhere to do so.

    22 replies

    Choleni
    Choleni
    Honored Contributor
    July 12, 2025

    Hi Rando432​ 🙂

    you must reach out to support.

    You can do that via email, chat or whatsapp here:

    Get support | Meta Store

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 17, 2025

    Hi there,

     

    Thank you for sharing! We understand you are encountering issues with your wallet. For us to further investigate, please don't hesitate to reach out to us via private message, we'd be happy to help!

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Jojo691579179
    New Participant
    September 21, 2025

    We have all done that but get dismissed. Why tell us to do this when you know fine well that you are not going to fix it?

    RadiantHawk6432
    New Participant
    August 25, 2025

    I am having the same problem, and feel like I am getting the run around.  I cannot get any help with this problem.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      August 26, 2025

      Hey there RadiantHawk6432,

       

      We definitely understand that this issue could be concerning for you therefore we'd also request you to reach us directly via sending us a PM as it would allow us to gather the crucial details and provide you with the best possible assistance.

       

      • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
      • Next, click "Send a Message" to privately message us! 

      Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Jojo691579179
      New Participant
      September 21, 2025

      You say that but that is what we have all been doing but 6 months down the line and I keep getting the same answer with no resolvement or attempt to fix it. If you did your jobs instead of breaking meta with more useless weekly updates there would be no issues. You have robbed from a lot of people. 

        LADYBUGJJJ
        New Participant
        September 15, 2025

        My wallet was suspended in June,,, It has not been restored. It is now September. I have over 50 emails that I have sent to Meta,,, and the issue has not been fixed! I keep getting the run around with these generic messages that they are sending me stating that they are reviewing the issue. Meta is a tech company…. How long does it take to review and fix my wallet? On top of that one of their representatives told me in August that I can use a gift card while the issue was being resolved…. I entered my gift card and now my $100.00 is stuck in the wallet! I have requested several times for the money to either be returned to the card or cancel that gift card and send me another one! I think we all need to file a lawsuit against them then maybe they will work faster because they seem to not care about what’s going on…. That’s probably the reason that they don’t have a 800 number! If I didn’t report suspicious activity on my wallet, then why would you suspend my wallet. Make this foolishness make sense!

          Jojo691579179
          New Participant
          September 21, 2025

          It has been the sane for me, I was all the way back in March and they just won't fix it

          LADYBUGJJJ
          New Participant
          September 26, 2025

          I think we need to file a class action lawsuit!!!! Meta is sitting her debuting new meta glasses and other money making items…. But can’t go in and unrestricted our wallets. 

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          September 27, 2025

          Hey LADYBUGJJJ,

           

          We would be happy to provide you with assistance with this on-going issue, drop us a private message as we may have to discuss private account information.

           

          Thanks for reaching out.

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            LADYBUGJJJ
            New Participant
            September 27, 2025

            Drop you a private message how?

            LADYBUGJJJ
            New Participant
            September 27, 2025

            How about dropping me a private message, not sure how to drop you a private message 

            God123ez123
            New Participant
            January 4, 2026

            Me to man

            steve40
            steve40
            Honored Contributor
            January 4, 2026

            "Me too" is the most useless thing anyone can post in a public forum. Just sayin' 😁.

              Maccyb123
              Honored Contributor
              January 4, 2026

              steve_40 But, he's God.   Maybe there's a hidden message. 🤔😂😂😂😂😂

              Maccyb
                TheCapybaraLeader
                New Participant
                March 14, 2026

                I'm having troubling since my wallet is locked and the email didnt explain to me what to do I have 30 meta cash and I can't use since my wallet is locked

                Choleni
                Choleni
                Honored Contributor
                March 14, 2026

                Hi TheCapybaraLeader​ 🙂

                Contact Meta support via email, chat or WhatsApp HERE

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