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Guilermoball
New Participant
January 31, 2026
Question

Warranty

Hello does anyone know to do the meta quest warranty my oculus came with one my meta quest isn’t charging or turning on when I tried to claim it. It says there’s no devices associated to my account.

3 replies

Choleni
Choleni
Honored Contributor
January 31, 2026

Hi Guilermoball​ 🙂

You can reach out to support via email, chat or WhatsApp HERE

    Maccyb123
    Honored Contributor
    January 31, 2026

    Guilermoball Contact support through Choleni is advising. Also if you are getting no device associated to your account, make sure you are using the correct serial number. Don't use the one on the headset, use the one on the box. 

    Maccyb
    steve40
    steve40
    Honored Contributor
    February 1, 2026

    Use the serial number here. That's the box serial number.

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