Warranty

     Hey my names Tim I got the Meta Quest 3 Christmas of 2024. I have a 2 year warranty, I got it through GameStop I bought 3 of the headsets which was a little over $1500, and bought the added scratch prevention warranty and recently they got scratched up. I brought them in to GameStop and they pulled up everything and said I bought three of them but then said the 2 I was trying to exchange didn't have matching serial numbers and told me I didn't buy them there when I know I did and their computers have proof I did I lost the original box but was told that didn't matter as long as I had everything which made sense because who keeps empty boxes for almost 2 years but I'm just trying to figure out what to do I love my headset and just wanna get them fixed but why  should I pay for a warranty that's not gonna work because the box had a different serial number. I would like someone to reach out and tell me how to get it fixed because I cant afford to drop another $1000 on 2 more headsets when I already paid for a 2 year warranty on all three of the ones I bought.