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New Participant
November 2, 2025
Question

Warranty help

meta quest warranty replacement but headset isn't connected to any account and wont turn on. It just went completely blank and ive tried charging with different chargers and wall plugs. I tried to do warranty replacement but serial # said its not on any acct. But on meta app it says i have warranty until july 9 2026. 

1 reply

Choleni
Honored Contributor
November 2, 2025

Hi dream_raine371​ πŸ™‚

You probably have to put in the serial number from the box. Have you tried that?

If this also doesn't work reach out to support here:

Get Support

or by sending a PM MetaStoreHelp​ here in the forum.

Click on their name, then click the "message" button.