Skip to main content
PookieTrumann
New Participant
August 28, 2025
Question

Was using my quest 2 and screen suddenly went black but I can still hear the audio

I haven't used my quest 2 in awhile and decided to charge it up and play some games. I turned it on and was updating a game when the screen suddenly went completely black but I could still hear the audio from the device. I've tried turning the headset on and off. I've tried cleaning the proximity sensor. I'm trying to factory reset it but I can't see the screen to do it and it won't connect to the app unless its unlocked and I can't see it to unlock it. I can't physically factory reset it.

Please help

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
August 28, 2025

Hey there Pookie_Trumann!

 

We see you're having some issues with your Meta Quest 2's screen headset and you've been trying to factory reset it. For us to be able to look into it in detail, we may require some additional information around the issue and therefore we'd request you to send us a PM.

 

  • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
  • Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Terms & ConditionsAccessibility statement