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PenquinOnVr
New Participant
January 4, 2026
Question

Why am I restricted to buy stuff with my quest cash?

When I got to my store to buy a game it shoes this message;

“Request cannot be completed until further action

We noticed something unusual and, for your security, this request couldn't be completed.

Please file an appeal to get your case reviewed”

who do I fix this/how do I take further action I want to my something or else I want my money back spent $25 just to buy a game with quest cash. Please help me or if this is an error please fix it.

    4 replies

    PenquinOnVrAuthor
    New Participant
    January 4, 2026

    More information 

    When I tried to buy the game though my mobile app it wouldn’t work either. Leaving me to know that this is my whole account restricted from buying anything with my quest cash. I could try using my credit card and see if it works but before that I want my money back.

    Choleni
    Choleni
    Honored Contributor
    January 4, 2026

    Hi PenquinOnVr​ 🙂

    probably, buying with your credit card won't work either.🙁

    Many users are facing the same issue currently and - as far as I know - there isn't a solution yet.

    You can contact support via email, chat or WhatsApp HERE

    ranjeetsinghyadav2026
    New Participant
    January 4, 2026

    Jay Mata Di

    steve40
    steve40
    Honored Contributor
    January 5, 2026

    PenquinOnVr​ It's a shocking situation, I know 😟. Take a look at the guide below, it helps explain how the weird Meta risk AI works, and why it might be blocking your payments, and what to do (or not do) about it. It also suggests some workarounds and also has an email template for asking to get your wallet unblocked. The link to contact Meta support is here.

    Meta Store Locked? How to Fix the “Request Could Not Be Completed” Error

     

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