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TheInfamousGAY
New Participant
September 10, 2025
Question

Worlds not available in uk

I have not been able to get worlds even though I live in the UK and everything links to the UK I have no VPN but all I get is that it isn't available but it gives me suggestions on worlds to play but can download or install on computer or vr it's states not available what am I doing wrong?

    8 replies

    Maccyb123
    Honored Contributor
    September 10, 2025

    That's very strange for sure. I live in Türkiye and I get suggestions for worlds to play even though it's not available. I can get them on the headset by activating the VPN on my phone. Once the phone app is connected to a supported country I can use it. Can I say however, you're not really missing very much.  It should be automatically available in the UK. Maybe contact support. 

    Maccyb
    TheInfamousGAYAuthor
    New Participant
    September 10, 2025

    Haha like you can even get through to support I've put in loads non get reply unless it's here is a link to our rubbish support page

      steve40
      steve40
      Honored Contributor
      September 11, 2025

      Have you tried playing Worlds on your phone using the MetaHorizon+ mobile app? You don't need a VR headset to play Worlds, so it will help to diagnose the problem knowing if it is blocked on your phone or not.

      Puck410
      New Participant
      October 9, 2025

      That's Germany 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      October 9, 2025

      Hi @CoralMeerkat2364!

       

      Thank you for bringing this issue to our attention. We can see that Meta Horizon Words is giving you an error message stating that Worlds is not available in your region. We understand how this might be confusing, specially since Meta Horizon Worlds should be available in the Germany, as it is listed as a supported country. We believe that the issue might be a technical glitch or an account problem, so don't worry! we will work together to resolve this issue!

       

      To troubleshoot, first ensure that your device and headset are fully updated and connected to the same Wi-Fi network. Also check that the headset and phone are paired correctly. Here's a more detailed breakdown of potential causes and troubleshooting:

       

      Check for updates

      • Make sure you have the latest version of the app installed on your phone. 

      Confirm internet connection

      • Both your phone and Quest need to be on the same Wi-Fi network. 

      Pairing Issues

      • Incorrectly paired devices may affect the functionality of the app.

      Restart the headset

      • Sometimes, restarting the device can resolve temporary glitches and prevent any background programs from affecting the app.

      We would also recommend trying to install Horizon Worlds via the Meta Horizon phone app.If you've tried all the basic troubleshooting steps and are still unable to access Horizon Worlds, we would absolutely love for you to get in touch with us so we can check your account. In order to do so please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear back from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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