Skip to main content
joshphelan5
New Participant
August 25, 2025
Question

3 dots, black screen, no device

I am really struggling over here to resolve my meta link quest situation. I connect my headset to my pc and it shows 3 dots with a black screen. I repaired twice and clean installed once, I reset firewall settings and made sure oculus wasn’t blocked, I set the oculus programs to high performance, I tried all my USB ports, I tried air link, I also opted in to the public beta updated and restarted, and opting out and updating and restarting, I tried deleting the dash folder. 

Oculus mirror shows that there is a black screen with nothing on it. The cable test reports good with 2.1 Gbps.

Trying to start a game doesn’t change the black screen. 

I tried contacting support but they said there’s no device registered, I tried another method to verify and it asked for the serial number, I checked settings and there’s no serial number. 

I have a quest 1, and windows 10. I have previously been able to use meta quest link. Would anyone be able to offer advice or help here?

Thx 

4 replies

steve40
steve40
Honored Contributor
August 26, 2025

This is "planned obsolescence" in action, unfortunately😥.

The serial number would be on a label on the original packaging. There should also be a serial number recorded on the bottom left of the strap arm and also inside the controller battery compartments.

MetaStoreHelp
MetaStoreHelp
Community Manager
August 26, 2025

Hi there,

 

Thanks for posting into our forum. We see you're having issues connecting your Quest 1 to your PC as you keep getting a black screen, and we'd like to see if we can help out! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
joshphelan5Author
New Participant
August 26, 2025

Thanks! I appreciate it, I will message you

MetaStoreHelp
MetaStoreHelp
Community Manager
August 26, 2025

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Terms & ConditionsAccessibility statement