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Anonymous
August 11, 2025
Solved

Additional account not available on headset

The meta app shows secondary child account as paired to headset.  Profiles in headset does not show the secondary account.   I’ve tried adding the profile via email link.  But the Link request remains even after completion on the app. Also tried just pairing child account on app.  Always shows on app that the profile is paired.  Never becomes available in headset.

Multiple factory resets.  Deleted first child account, made a new one.  Still the same problem.  Tech support has been unable to find a solution.  This is my last ditch effort before I just return it and get my money back. 

Answer
August 16, 2025

Found Solution! 
All I needed to do was to find my receipt. Then take the headset back to the store where I bought it.  Then get my money back.  

Meta support is absolutely useless. 5 days of broken email chains repeating the same steps.  

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3 replies

RubenLegros
Participant
August 12, 2025

Where the Meta app and the headset aren’t communicating account changes properly, even after resets and recreating the child account. Since you’ve already tried factory resets, account recreation, and linking via email with no success, the problem is likely tied to the backend account permissions rather than the device itself. 

Anonymous
August 14, 2025

Does that mean it’s something that meta needs to fix on their end? 

they’ve had me waiting several days already while they “investigate the problem” 

Anonymous
Answer
August 16, 2025

Found Solution! 
All I needed to do was to find my receipt. Then take the headset back to the store where I bought it.  Then get my money back.  

Meta support is absolutely useless. 5 days of broken email chains repeating the same steps.  

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