Air link problem

Hey there,

We saw your post and wanted to lend a hand!

Having issues with the Air Link isn't ideal at all and we want to help you to get you back into the Metaverse and enjoy your favorited games. There's going to be a few troubleshooting steps we would like you to try:

1. Check network using RouteThis Helps

• As Air Link is broadcasting all information for the PC and Quest headset through Wi-Fi, it is crucial that we investigate the customer's network. For a detailed breakdown on using RouteThis.

2. Re-Pairing Air Link 

• Air Link issues can sometimes be resolved by completely disabling the functionality on the Quest. To ensure the process is completed properly, use these steps:
• In the Quest headset, navigate to the Settings menu
• Ensure "Air Link" is disabled/toggled off
• Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps in the public article, "Set up and connect Meta Quest Link and Air Link "

3. Hard Reboot, Restart PC, Restart Router

• When the earlier troubleshooting steps do not work, reset the whole system required for Air Link to function. If the customer agrees to restart their devices, restart the router, then the PC, and finally the Meta Quest in this order.

4. Try other Wi-Fi Connections

• Check if the headset has any Wi-Fi issues outside of Air Link. For example, downloading an app from the Meta Quest Store.
• If non-Air Link Wi-Fi issues exist, look up the troubleshooting article specific to the headset and continue with troubleshooting general Wi-Fi issues.
• If the headset does not have any Wi-Fi issues outside of Air Link, recommend the customer try with another PC, another location, or another network.

If you need any further assistance please don't be afraid to send us a PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

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