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Air link randomly stopped working

57 replies
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As said, air link randomly stopped working. It started by having the button unavailable one day. I restarted my quest and pc, same thing. I unpaired and tried pairing again, when I hit pair I don't get a code. It detects it fine, paired to my phone fine, but refuses to work with air link to give a code. I tried turning off my firewall, factory reset, deleting the pc oculus app, and several other things, but nothing works.

Edit: For anyone unable to get a pairing code like this or to connect (not detect, still detects pc) this solves it. Its hard to find this solution online

MetaStoreHelpAnswer

Community Manager

Hey there, Mudd47. We can definitely understand how concerning it would be for air link to suddenly stop working properly, and we'd be glad to help out however we can! Below we're listing steps for a full reinstallation of the desktop app, this gets the cached files as well so it's a 100% clean reinstallation. Give it a shot and let us know how it turns out!

Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
You can find steps on how to do so by clicking here.
Reboot into Safe Mode.
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.

We'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelpAnswer

Community Manager

Hey there, Mudd47. We can definitely understand how concerning it would be for air link to suddenly stop working properly, and we'd be glad to help out however we can! Below we're listing steps for a full reinstallation of the desktop app, this gets the cached files as well so it's a 100% clean reinstallation. Give it a shot and let us know how it turns out!

Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
You can find steps on how to do so by clicking here.
Reboot into Safe Mode.
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.

We'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

Mudd47Author

New Participant

Thank you so much! As a half solution I decided to simply delete all files with the name "Oculus" in them, as a half attempt before this since it would be easier, and it worked flawlessly. I appreciate the help so much

MetaStoreHelp

Community Manager

You're very welcome! We're happy to hear that your issue has been resolved, and thank you for sharing what you did as it may be beneficial to other users who are experiencing the same issue. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

kayB14

New Participant

I've sent this instructions to our system admin and he told me to f off.
on a company computer I'm not allowed to do these steps on my own.
I'm currently testing our app in the app labs beta channel without any debugging tools.
waiting for a longer USB cable to arrive.
I'm not trying to be rude, but this issue needs to be escalated asap!
even if these steps work and I could do them on my own, it'll be about an hour of my work day.
I truly hope for the best for the future of VR. But development features must become stable!

S

spencerthomass

New Participant

Having same problem, tried solution posted and no go. Used to work until it updated

MetaStoreHelp

Community Manager

Hi spencerthomass,

Thanks for reaching out to the community.

You mentioned that the solution presented didn't work for your case.

Can we ask have you tried any of the other steps outlined in this message thread- such as updated drivers, firewall settings, running the install repair program, etc?

If you haven't had a go at these other fixes, then please let us know how you get on.

If you have already attempted these with no success, then please send our Support Team a Private Message, as we will likely need to start looking at more invasive troubleshooting.

We look forward to hearing from you, thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

N

Norlesh

New Participant

As far as support solutions go this one is FING pathetic

R

ReoRino

New Participant

I too now have this issue.

Virtual Desktop always works flawlessly so I'm amazed Air Link just doesn't work anymore.

MetaMetalMonke

Participant

Hey there,

Welcome to the community, thank you for posting.

In addition to the many great suggestions from the fantastic community members, may be worth trying the option below:

Go to windows security, under firewall & network protection click allow an app through firewall.
There you have to check if OVRServer is allowed if not then allow it.

Hopefully that will be able to make a difference for you.

Keep us updated!

R

ReoRino

New Participant

Already tried that 3 times

R

ReoRino

New Participant

My only solution to all of this was to use a different Router that had the option available to turn off "Device Isolation".
So that it would stop isolating my devices.

This info might help some people.

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