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OtzenlotzeOG
New Participant
November 23, 2025
Question

AirLink no headset found

Hello 

My Problem is. I can connect my MetaQuest3 via w-lan and it shows up in the quest link app as connected. I can use remote desktop via w lan and cable without any problems. But when I try to air link my Quest3 via cable or w-lan to my pc the App says that my headset cannot be found. I tried uninstalling all and also pur my quest3 back to factory reset but nothing solves the problem. What can I do?

    4 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 23, 2025

    Hi OtzenlotzeOG,

     

    We see you're having issues with headset detection with Air Link and we wanted to help out. We know how frustrating it can be when things are not working properly so let's see how we can resolve this.

     

    We understand you've already tried uninstalling the app, thanks for that. We would now recommend the following:

     

     

    If the issue persists, feel free to reach out privately for further assistance:

     

    Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message:

     

    • Select our name to get to our profile page
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    Please remember, you must be signed into the community first to send us a private message. Thanks.

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    OtzenlotzeOGAuthor
    New Participant
    November 23, 2025

    It worked well on windows10 but after updating to win11 it stopped working 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 23, 2025

    Thanks for your reply.

     

    Could you please message us privately as we will need your specific setup and some personal information for further assistance:

     

    • Select our name to get to our profile page
    • Click "Send a Message" to privately message us
       

    Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    steve40
    steve40
    Honored Contributor
    November 24, 2025

    OtzenlotzeOG​ if you haven't already, you have to download and install the Meta Quest Link (Oculus) app onto your PC, then pair it to your headset. As you updated Windows, you probably need to reinstall the app.

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