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Ryansox
New Participant
December 27, 2025
Question

Brand new Quest 3s

Bought the Meta Quest 3S Walking Dead Bundle from best buy. The game didn't come with the headset. After talking to best buy customer support they said to contact Meta. Whenever I try to contact support it doesn't show a device connected to my account. I try to verify with the serial number and it gives me an error about it being invalid.  This thing is brand new and I really don't know what I am doing.

 

Any help or suggestions?

 

    2 replies

    Choleni
    Choleni
    Honored Contributor
    December 27, 2025

    Hi Ryansox​ 🙂

    You must put in the serial number from the box, not from the headset itself.

    About the game.... look here how to redeem it:

    How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

    If this doesn't work - that happens sometimes - contact support, they'll help you to get it.

    You can do that via email, chat or WhatsApp HERE

      RyansoxAuthor
      New Participant
      December 27, 2025

      I put the serial number on the box, headset, and controllers with no luck. Thank you for the support link that actually works. I'm heading down that path now

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