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ChickenBill
Up and Coming
March 11, 2026
Question

can't add user accounts.

anyone know what causes this.....

"meta quest….. graphqlerror: graphql operation responded with error 1675012: there was a problem with this request.  try again later.

(operation: ocdeviceprofilesmanagersurfacequery)

Device id must be specified explicitly"

i can't add other accounts now other that the owner account and cannot switch on the app sharing button.

 

 

    15 replies

    steve40
    steve40
    Honored Contributor
    March 11, 2026

    Contact official Meta customer support here.

      ChickenBillAuthor
      Up and Coming
      March 12, 2026

      thank you for your reply, however this has been going on for weeks now. i've contacted support several times, been assigned several case numbers, "spoken" with several bots....(sadly the support bots were able to wipe-out even more of my data, making things even worse). i've been told several times i would be hearing from a tech support "agent" and have not heard a word. sad part is that i've been told this is a server side error. i've given meta the error message several times. it seems to me that providing them the with the "error message" would have helped to direct them to the "error". i don't know if meta reads these posts but, meta if you are to win the vr war, you're going to have to do something about your tech support. again, thank you for your reply !!

      steve40
      steve40
      Honored Contributor
      March 13, 2026

      I get the same error when I try to add profiles to my two Rift S headsets that I threw in the trash in 2022. They still appear as devices in the phone app 🙃.

        ChickenBillAuthor
        Up and Coming
        March 13, 2026

        that's frustrating !!

        i think it may be time for me to do the same as i have had to trash 3 meta quest 3 units this last year.

        the steam users speak highly of the steam vr systems, they're considerably more $$ but, they're far faster that the quest 3, have larger fov and are better supported on the tech support side.

        sorry to hear about your experience with the meta quest products.

        l3irKy
        Participant
        March 14, 2026

        I have the same issue and I am going around in circles with the meta support. Its so frustrating! I just wanna add my wifes profile onto my headset. I have to do a factory reset when she wants to play her account!

        ChickenBillAuthor
        Up and Coming
        March 14, 2026

        is it the same error number ?

        l3irKy
        Participant
        March 14, 2026

        yep!

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