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zMoshpit
New Participant
September 12, 2025
Question

can't connect headsett to meta account after update

After an update i just did i was logged out of my account, now the headset asks me to connect the headset to my account but the mobile app doesn't start the steps to start connecting same with the pc app. 

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 12, 2025

    Hey there zMoshpit,

     

    We understand that issues with the Horizon App are holding back your Metaverse experience, and we're keen to get you back online.

     

    To allow the app to get a fresh start, we recommend that you try a full, clean reinstall, this will allow all of the data to be removed from your device, and ensure that the app has no technical faults present.

     

    However, should the problem persist, please get in touch with us over Private Message, and we can see what we can do to help!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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