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graham35638
New Participant
August 31, 2025
Question

Can’t Forget Network

Need help!  My son has a Meta 3s and when we recently moved homes, the old network (same SSID as current house) is locked into his device and there is no way to forget this network and connect to the new one. 

It acts like it can’t see the new one and we can’t forget the old one. No “>” character. He can’t connect to the WiFi and this is obviously a huge problem. 

I’d like to avoid a full factory reset so he doesn’t lose all previous purchases, etc. 

What should I do?

2 replies

steve40
steve40
Honored Contributor
September 1, 2025

You might need to give the wifi in your new house a different (unique) SSID. Unfortunately, you would have to reconnect all your other devices after the name change.

Anyway, if you do a factory reset, your app purchases will still be associated with your Meta account, and you would still be able to download them again, and you won't lose any previous purchases. Just make sure to use the same account. Many apps also get backed up to the cloud, assuming you have that option enabled in the headset. Some save games might be lost, if they are too large for the cloud, so your son might lose progress in such games. That is all.

    Maccyb123
    Honored Contributor
    September 1, 2025

    What steve_40​ says! 

    Maccyb
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