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elbooter
New Participant
March 4, 2024
Question

can't pair Quest 3 with meta app on phone

My iPhone app says it found the headset, but the headset does not display the 5 digit code needed to complete the pairing. Instead my Quest 3 only offers the accounts that already are already set up in it. I have updated both the Quest 3 software and my iPhone Meta app, and restarted the headset twice to no effect.

23 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
March 6, 2024

Greetings, elbooter! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Open the Quest mobile app on your iPhone device, navigate to the point the app request for the 5 digit code to pair the headset.

 

  • Place on the headset
  • Go to settings
  • About
  • Pairing code will be listed
  • Place the number in the Mobile app

We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.

However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
keezpipslab
New Participant
November 7, 2024

Hi, I am having the same issue. But in the new versions of Settings, the About page is missing. Where do I code the code in the new system (v69 in my case) ?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    March 7, 2024

    Hey again elbooter! We just wanted to follow up with you on the issues you were having with pairing Quest 3. Did you still need assistance with this matter? Talk to you soon! Have a great day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    elbooterAuthor
    New Participant
    March 27, 2024

    Hi,

    Yes. The pairing does not work. No 5 digit number appears anywhere in the headset.
    But nor can I add the new elbooter account to the Quest 3. I got the error message that it was part of another account (apparently my Facebook and/or Instagram accounts) probably, I'm guessing because it used the same email address.
    So I replaced the email I listed for this elbooter account on the Meta website, then tried again, both to pair the headset and add a my new elbooter Meta Horizon account on the Quest 3. No luck. When I go into settings on the Quest 3, it only offers me the choice of adding a Facebook or Instagram account, the very thing I thought it was struggling with. At this point, I'm dead in the water because I should not be using the other accounts on the Quest 3. I need my game avatars to be associated with this new elbooter account. Very frustrating.
    Lee
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    March 28, 2024

    Thank you for your response and providing those details for us. We want to make sure we are exhausting all troubleshooting steps, so you can enjoy your experience in the world of VR! We recommend attempting a factory reset using these steps. Let us know if this helps, or if the issue still persist. We are eagerly awaiting your response!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    elbooterAuthor
    New Participant
    March 8, 2024

    Hi,

    Yes. The pairing does not work. No 5 digit number appears anywhere in the headset.
    But nor can I add the new elbooter account to the Quest 3. I got the error message that it was part of another account (apparently my Facebook and/or Instagram accounts) probably, I'm guessing because it used the same email address.
    So I replaced the email I listed for this elbooter account on the Meta website, then tried again, both to pair the headset and add a my new elbooter Meta Horizon account on the Quest 3. No luck. When I go into settings on the Quest 3, it only offers me the choice of adding a Facebook or Instagram account, the very thing I thought it was struggling with. At this point, I'm dead in the water because I should not be using the other accounts on the Quest 3. I need my game avatars to be associated with this new elbooter account. Very frustrating.
    Lee
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    March 8, 2024

    Hello elbooter! Thank you for providing that information to us. We're sorry this has been an ongoing issue for you and would like to get this resolved. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    TheNotoriousLEE
    New Participant
    August 31, 2024

    I'm having the same problem, here's the easiest solution, Meta make it so that it pops up as a notification over layed over anything like those annoying social media notification. come on your facebook? sort it out basic coding

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 31, 2024

    Hi there, TheNotoriousLEE

     

    We understand that you are experiencing the same issue, could you please send us a DM so we can investigate this further for you? 

     

    To do so, please use the following steps: 

     

    1. Please select our name to get to our profile page, or click here.
    2. Next, click "Send a Message" to privately message us!
    3. Please remember, you must be signed into the community first to send us a private message.

    We look forward to hearing from you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    rohailchoudhry
    New Participant
    October 27, 2024

    im having the exact same issue

     

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 28, 2024

    Hey there,

     

    Just dropping by to see if you still need any assistance?

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 27, 2024

    Hi there rohailchoudhry,

     

    We understand that you are experiencing the same issue, so that we can understand this issue better for you, we would like to ask if you have tried the steps mentioned previously in this post?

     

    Open the Quest mobile app on your iPhone device, navigate to the point the app request for the 5 digit code to pair the headset.

     

    • Place on the headset
    • Go to settings
    • About
    • Pairing code will be listed
    • Place the number in the Mobile app

     

    As soon as we have this information, we will be able to look for a solution for you and get you into the Metaverse.

     

    We look forward to your response.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    RavenDeathlight6
    New Participant
    December 24, 2024

    Im also having the same problem. I've tried factory resetting my quest 3s ive got my bluetooth and location on and im connected to the same internet for my phone and headset but it just isn't working. And the about page is missing.

    ksmelser
    ksmelser
    New Participant
    December 26, 2024

    I am having the same issue. I was able to pair with my Android phone (it also did not show the code in the headset, but was able to get it connected). However, after creating a new profile and trying to pair with my daughter's iPhone I see the same issue that has been described. Headset is found in the Meta Horizon app on the phone, no code appears in the headset. I found the Pairing Code in the About section, but when that is entered in the app I receive a "Something went wrong" message. Does anyone have a solution?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 26, 2024

    Hi there ksmelser 

     

    We understand that you are experiencing the same issue with your Quest 3 not pairing to the Meta Horizon Mobile App, could you please send us a DM so we can investigate this further for you? 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    GalacticStarfish9668
    New Participant
    December 27, 2024

    I am also having the same problem. I’ve done everything up to the pairing code in the about section but it saying that it’s having trouble pairing even after the correct code has been put in. 

    LilGTvr
    New Participant
    January 13, 2025

    Wondering if anyone managed to get this resolved, have the exact same issue. Pairing code is available in the settings “about” section, however when adding device (which is visible and found in the app) I keep getting the “something went wrong” response?

     

     

     

    ksmelser
    ksmelser
    New Participant
    January 13, 2025

    The resolution was the primary profile can be associated with the Meta Horizon app and pair. We just worked around it. In the end if it's annoying enough we'll do a reset and set it up differently for our family from the beginning. I find this to be slightly annoying, but I guess it's just how it's designed. 

      LilGTvr
      New Participant
      January 14, 2025

      Thanks for the response. So in summary, even though you can have 3 profiles on a Meta Quest, you can only cast to the main Meta Quest account/app? Seems a poor flaw for such an expensive product and being limited to only 1 user. 

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