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JWhiteman
New Participant
July 25, 2025
Question

Cannot open support ticket with Meta

I can’t open support ticket with Meta, it says i dont have a device under my Meta account! But in the horizon app we see my device

ive been struggling to get help for the past 4 hours it is very frustrating

 

it does not let me authenticate with the serial number either

    4 replies

    Choleni
    Choleni
    Honored Contributor
    July 25, 2025

    Hi JWhiteman​ 🙂

    send a PM MetaStoreHelp​  here in the forum.

    They can help you if you can't use help pages.

    Click on their name, then click the "message" button.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 25, 2025

      Hey JWhiteman,

      We can see you're having some trouble contacting us - don't worry! As Choleni said, you can reach out to us right here on the Forums.

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        JWhitemanAuthor
        New Participant
        July 25, 2025

        Thank youCholeni​ andMetaStoreHelp​ 

        i sent a private message to the correct channel and talking with someone 👍🏻 i appreciate it

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        July 25, 2025

        Hey again,

        Can we ask if there's any updates available on your headset/the Horizon app? These could be software updates or individual app updates. Some of our users have found that to be a fix for this issue. 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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