Cannot Pair New Quest 3 APP ISSUE

5 replies
132 views

So I've tried everything cleared cache , closed app, uninstalled, every time i open the app to pair my new headset with the code i click new devices it takes me to scrolling list of all headsets but i cant school it asks for permission for location i click continue yes and that window never closes and i cant choose a headset at all. I need help cant even experience the 3 till i can pair it to app.. IMAGE BELOW SHOWS THE CLUE PERMISSION WHEN I CLICK NOTHING HAPPENS!

A

Anonymous

DunderBuildz have you enabled location services in you phone settings before trying to set the headset up.

DunderBuildzAuthor

Participant

YES this is my 4th headset ive done this many times before but for some reason the app permissions are all on and still wont let me past the blue continue button seems like a bug in app

not the normal pop up for allowing permissions cause the original app one pops up but this one is on every page for every device

DunderBuildzAuthor

Participant

so now im trying the boot menu to install software update from in support website

https://www.meta.com/help/quest/software_update/?view=update

DunderBuildzAuthor

Participant

Hilarious now i cannot even install this its stuck at 0% and in headset hasnt

moved the install progression at all in 35 min

MetaStoreHelp

Community Manager

Hey there, we understand that pairing issues are holding back your Metaverse experience, but we're keen to see how we can help!

We appreciate you letting us know what you have done to help with the issue, however, if the update doesn't fix your problem, please get in touch with us over Private Message and we can take a closer look for you.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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