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aosmond88
New Participant
July 25, 2025
Question

Controllers

My right controller won’t Pair. I did a factory reset of the headset and now I cannot get past the pairing part because it refuses to pair no matter what I do.  The light will blink but it will not vibrate and connect. Left controller paired fine. Please help 

      4 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 25, 2025

      Hi there!

       

      We noticed that you recently performed a factory reset and are having trouble pairing your right controller. We're here to help you troubleshoot your pairing problem to get you up and running again in no time.

       

      To get to the bottom of this could you please answer the following questions:

       

      • Are you using the controller(s) with a Quest Pro, Quest 3, or Quest 2 headset?
      • Are you using any third-party accessories on your controllers?
      • What troubleshooting steps have you already tried?
      • Can you see any lights on your controller that are on (blinking or solid)?

      In the meantime as you mentioned that the controller is blinking check out this link for some troubleshooting steps. 

       

      We will be here if you need more help!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      aosmond88Author
      New Participant
      July 25, 2025

      Hi there.  We have the Meta Quest 2.  I have tried all the trouble shooting. Including the factory reset, unpairing and repairing both controllers (only left pairs) There are no accessories on our controllers. The light will blink for a couple seconds and then will stop without the controller connecting / pairing 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 25, 2025

      Thank you for answering our questions. We really appreciate it! We would like to explore some other options to resolve the pairing issue with your right controller.

       

      To do so, we will need to ask you for some personal details, so we suggest continuing this conversation via private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      darkmagna
      Participant
      July 25, 2025

      I literally went through this last night.  

      Suddenly, for no apparent reason (no update), neither of my controllers would 'wake up' or pair.  They both unpaired, but once unpaired, I couldn't re-pair.  I tried everything many, many times.  Brand new batteries, hold the meta button + Y, hold X and tap the meta button five times, etc.  Nothing worked.  They appeared unresponsive, but the lights work, and a 'pointer' seems to work but not do anything. The pointer moves with each controller, implying a connection of some kind.

      So, last ditch effort, a factory reset.
      When I ended-up at the controller pairing screen, I could do nothing.  I'm hosed!  Tried changing batteries a few times, hoping it might 'wake' them.  Nothing.

      At one point, with the battery out, I noticed three little contact points that are hidden behind the battery, when the battery is in the controller.  Interesting.  Why have three contact points that contact nothing?  Maybe for special rechargeable batteries that I've never heard of?  Doubtful there's a battery with side contact points. 
      I swiped my finger across the three contact points and the controller woke up and paired.  Did the same with the other controller, and now I'm back up and running, reinstalling my games/apps (I don't seem to remember my backup pin number :( )

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