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CONTROLLERS VIBRATING & FLASHING CONSTANTLY

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Hello... I'm hoping someone can help me out please? My controller's have stopped working on my oculus quest 2... they flash & vibrate every 5 seconds... I've tried multiple things but to no avail ☹️ PLEASE HELP!!!

MetaStoreHelpAnswer

Community Manager

Hi KafoHD! Thanks for letting us know a factory reset didn't resolve your unresponsive controller. We know how important they are to our VR experience, and we're glad to look into this further for you! Below we listed a few additional things to try:

Clean the controller.
- Compressed air can be used to remove debris inside the controller.
Remove any unsupported third-party accessories that may affect thumbstick motion or controller detection.
- For example, controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Also, be sure to try a new battery.
Unpair and pair the controller with the headset.
Recalibrate the controller joystick range and deadzone.

Please let us know if there is any additional information or assistance we can provide! If you'd like to start a private message with us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Orsici

New Participant

Hi,

Any solution? It's still happening to mine. It went back to normal on and off but for a month now it's just stuck which is pretty annoying because I can't use the app I pay for monthly, also there is a very disappointed 10 year old here who would like to play with his friends online. I did everything you told me to do, but only a screen coms up that says "connection lost, no hand tracing, use controllers to set up new boundery" what I can't do since the controllers are not working only buzzing every second. Anything?

MetaStoreHelp

Community Manager

Hi there Orsici - We know how important they are to our VR experience, and we want customers to have the best experience. Here are a few steps to try on your end:

Clean the controller.
- Compressed air can be used to remove debris inside the controller.
Remove any unsupported third-party accessories that may affect thumbstick motion or controller detection.
- For example, controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Also, be sure to try a new battery.
Unpair and pair the controller with the headset.
Recalibrate the controller joystick range and deadzone.

Please let us know if there is any additional information or assistance we can provide! If you'd like to start a private message with us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G

gatts77

New Participant

Why this is mark as solved it by 15 October 2024 here im having exactly the same issue??!! And of course all the trouble shooting is not working

H

HappyMeals

New Participant

Same issue here i hahe also factory reseted my ocolus and the support told me to get the new meta quest 3 but i get a free batman game what a joke!!!

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carlos802

Participant

The same problem for months now. And I don't see a solution anywhere. If your guarantee period expired, that's all.

O

Orsici

New Participant

We tried it with different controllers and they didn't work either so it's not faulty controllers.. A ten year old kid told me that it's the camera that's not working properly that is why it says that tracking is lost.. it's definitely the headset, not the controllers..!

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carlos802

Participant

What I don't understand is why, instead of always repeating the same generic advice, they don't do something effective. They don't think beyond that.

For example, our problem is that the headsets lose tracking and the controllers stop working. And then we can't interact in any way. Why don't they consider introducing an alternative way to interact with the headsets via software in these cases? For example, using the volume buttons to raise and lower, and the power button for enter. That way, at least we could regain some functionality...

They do NOTHING and say "SOLVED".

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cha0sFu

New Participant

I am OOW. My Quest 3 has stopped working because of this issue. They told me to factory reset...now my headset is stuck in an update loop and my controllers keep buzzing and I can't pass the setup because my controllers are not being recognized.

Absolute JOKE of a company.

L

lightningreaper17

New Participant

Its 2025 and I'm having this same issue, and nothing here seems to be working. I'm even having pairing issues on the app and even with the link can't even get my oculus connected to my laptop. I managed to get the software to update for the headset but yet nothing. The screen going black most of the time with some music and flashes and jumps around the screen that shows my link code and the controllers but i get no input at all no connecting nothing. just flashing and buzzing every 3 seconds. Any time I try to re pair the controllers the headset wants to act up and disconnect every single time, so it makes reconnecting them challenging if I'm even lucky enough to get them to connect.

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