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Question

Device not found on Meta Quest site

9 replies
813 views

I got my Meta Quest 3 about a month ago. I am able to see my device on the phone app, on the desktop app. But when I go to the Meta Quest app it tells me my device is not found. I can't get support because the site won't recognize my serial number. I purchased an app that is not showing up on my Quest because it won't recognize it. I am at a loss on what to do.

MetaStoreHelp

Community Manager

Hi there @ZQUeenOfRandomVR,

We came across your post and we see you are having some issues with a recent purchase you have made, so that we can look into this with you could you please send us a private message.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hi again @ZQUeenOfRandomVR,

We just wanted to check in with you again to see if you still need help?

If you do please don't hesitate to get in touch!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello @ZQUeenOfRandomVR, we just wanted to check if you still need our help. If you do please don't hesitate to get in touch!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

Crowsfoot

New Participant

I'm getting the exact same thing. my meta account through the web says I have no devices associated with my account, however is shows up on both my PC and my phone app. Why is there no way to register your Quest 3 Manually?

MetaStoreHelp

Community Manager

Hey there Crowsfoot, thank you for your comment.

If you are experiencing the issue, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

duckrodgers97

New Participant

Glad to see others are having the same issue, was thinking I was going crazy.

steve40

Honored Contributor

Does verifying with the serial number not work?

You can find the SN by clicking on your headset in the phone app, then click the chevron which is to the right of the device name. It will then show a pop-up window "Devices that you own". You cannot get the SN from the Headset settings->About This Headset page, as that screen only shows the software version and MAC address. I do wonder if some people are entering the software version thinking it is their SN by mistake.

D

Drocksrn

New Participant

I am having the same issue I need to reach you guys about my new quest 3s and warranty I’ve linked my quest horizon app Facebook instagram with the quest site but yet still tells me device not found manually typing serial in doesn’t work either

Choleni

Honored Contributor

Hi Drocksrn 🙂

you need the serial number from the box, not from the headset itself.

Normally, you can find it here

To contact support via email, chat or WhatsApp go HERE

The option to send a PM MetaStoreHelp that they offer in this thread is not working currently.

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