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nikkysanta
New Participant
August 23, 2025
Question

Display port not connecting

my USB connecting fine its just that every time I plug in the display nothing happens not even a sound there is no visible damage on the wire whatsoever, can someone please explain how i can connect this 

5 replies

nikkysantaAuthor
New Participant
August 23, 2025

it is a Rift S, by the way

MetaStoreHelp
MetaStoreHelp
Community Manager
August 26, 2025

Hey there,  nikkysanta

 

Hopefully we can help get your Rift S up and running.

 

1. Go to settings

2. Beta

3. Restart Oculus

 

Then go to

1. Devices

2. Rift-S, remove device. In order to select the button (which can sometimes be greyed out), unplug the headset where the cable goes into the headset, deleted the device, then add it again once plugged in.

 

If you are continuing to experience issues please do not hesitate to contact us directly. To do so you can either send us a PM or use the following link- https://www.meta.com/help/support/

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
AedarBryce
New Participant
October 6, 2025

I tried to contact support directly but I have two issues:

  1. I'm unable to find the correct category to start a support ticket.
  2. Because I removed my device as suggested, my account no longer has a linked device.
MetaStoreHelp
MetaStoreHelp
Community Manager
October 6, 2025

Hey AedarBryce!

 

We saw your post on the forums and wanted to lend a hand

 

When trying to get in contact with support it sometimes isn't the easiest thing, and for that we have a much easier way for you to get the help you need! All you need to do is send us a PM and we can start helping you with the issue at hand! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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