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Kashmeresmth
New Participant
January 14, 2023
Question

Enable Camera Roll Access / Accessing Iphone Photos & media on a paired Meta Quest 2 Headset

Hello:

This is driving me insane.  I have an Iphone X with the latest version of Ios.  I am relatively new to the meta quest 2 headset.  

I have read on multiple support threads / help articles that there should be a setting in my Oculus App (named Meta Quest 2 app now).  I work in technology but can not find this setting.  At this point I am guessing this setting may not be available due to Apple privacy or something .. I looked in the Settings are and device settings too all within the meta quest 2 app on my iPhone.

I am looking for the easiest way to view some of my photos and videos on my Meta Quest 2 Headset.  I can't imagine this should be so difficult.

Thanks for any response.

    16 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    January 15, 2023

    Hello, Kashmeresmth. We see you're having issues with your Meta Quest headset and mobile app, and we'd like to help you resolve this so you can sync media between your headset and phone. For the time being, make sure you first install the Meta Quest app and pair it with your headset. Then we can manage your media in the following ways.

    • From Camera:
      • From the universal menu, select Camera.
      • Select Settings.
      • Select the toggle next to Sync Media to Quest Mobile App.
    • From the Files app:
      • Select to open Apps.
      • Select the Files app.
      • Under Recent, select or   to turn automatic media syncing on or off.
    • To manually sync or unsync individual files:
      • Select to open Apps.
      • Select the Files app.
      • Navigate to a specific file and select , then select Sync or Unsync.

    For VR photos and videos to sync, the headset needs to be on and idle. The sync will fail if you open another app, if the headset disconnects from Wi-Fi or if the headset turns off. VR videos that are over a minute long need to be individually synced from VR. Videos over 1mb can't be synced and must be transferred using a cabled connection. Note: Media will not take up space on your phone unless you download it from the Meta Quest 
    If you find that you still cant navigate the headset please reach out to us for more information.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KashmeresmthAuthor
    New Participant
    January 15, 2023

    Hello:

    I saw that article and it did not help me.  I am simply looking to access photos / videos from my iPhone using my Quest 2 headset.  There are references online to a setting "Enable Camera Roll Access" in the App, but I can't find any such setting on the App on my iPhone.  The articles I read say once you enable this setting the iPhone will display as an option to look at media on the Occulus headset if both are on the same network.  

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      January 15, 2023

      Hey again,@ Kashmeresmth! Thank you for reaching back out regarding this matter, as well as informing us that you are unable to see this feature in your mobile app setting. We know how this can damper your VR experience. So that we can get to the bottom of this issue, please respond with the following:

      • Are you able to provide a screenshot of what you are seeing in your settings?
      • have you tried updating your mobile app?

      Once we grab this information, we can work together to try and gain access to your photos.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      amitsingh570588
      New Participant
      February 21, 2023

      Nyc and thanks 

      bluebeachwolf
      New Participant
      May 17, 2023

      did some digging and found that the app your Referring to only supports the oculus go headset. not the quest 2.

      Tommz
      New Participant
      November 10, 2024

      Hi Have you manage to sort this out as I have just got my quest 3 after owning quest 1 and  2 and have always been able to transfer my photos over with no problem but now I can’t it just will not show iPhone photos link anymore. I’m guessing it’s when they have updated the Mobil app to meta Horizon this problem has started. Come on meta sort this out it’s just got to be quite easy to do. 

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